The 2014 CGMA® report, ‘Transformation and transparency: managing local government performance’, outlined a new role for finance professionals: helping local authority leaders address key performance management challenges. The report established that an astounding ‘89% of respondents identified technology adoption as the biggest area where improvement was needed to benefit citizens, but that only 29% currently used technology to the direct benefit of its citizens’.1 It concluded that providing transparent, relevant and timely information to support public services and decision making is critical for successful, sustainable government entities. The research described in the original report explored the local government practices of today and tomorrow in 48 countries. Its findings showed that governments must simultaneously address four key areas and meet the ongoing challenge of ‘doing more with less’.
The four key needs are to:
- actively pursue the transformation of public services
- enable the necessary technology to support this objective
- respond to increasing public demand for government transparency
- contend with the difficulty of recruiting, developing and retaining talent in an increasingly competitive market.
Only by addressing these ‘four Ts’ will governments fulfil the demands of politicians, citizens, businesses and other constituents within increasingly diverse communities. Our subsequent research considers each of these areas in more detail and provides practical guidance for finance professionals. This briefing, the third in the series, focuses on the development and communication of strategies for digital excellence. It places a particular emphasis on cybersecurity, a topic of continued interest and concern for government organisations around the world.
Strategies for digital excellence
Successful digital governments design strategies to promote innovative data-centric services that meet their citizens’ needs and demands for services
Our 2014 survey found that local government finance professionals consider digital technologies to be crucial to current and future success. They also agree that the communication and integration of strategy are integral to that success. Technological developments in areas like artificial intelligence (AI) and the Cloud are becoming increasingly prevalent within public sector organisations. The role of finance professionals and management accountants is extending beyond awareness of the technology available, what it is and how to use it. To be truly effective, finance also has a major role to play in developing digital strategy, communicating it and implementing the plan
Technology Improving government performance: strategy, communication and cybersecurity Part 2 was written by Chartered Global Management Accountant (CGMA®) .
CGMA is the most widely held management accounting designation in the world. It distinguishes more than 150,000 accounting and finance professionals who have advanced proficiency in finance, operations, strategy and management. In the U.S., the vast majority are also CPAs. The CGMA designation is underpinned by extensive global research to maintain the highest relevance with employers and develop competencies most in demand. CGMAs qualify through rigorous education, exam and experience requirements. They must commit to lifelong education and adhere to a stringent code of ethical conduct. Businesses, governments and nonprofits around the world trust CGMAs to guide critical decisions that drive strong performance. www.cgma.org